Frequently Asked Questions

Everything you need to know about your gear and orders.

What is Decathlon's return policy?

We offer a 365-day return policy for our Decathlon members on all unused products. If you are not a member, you have 30 days to return your items with a valid receipt.

How can I track my online order?

Once your order is shipped, you will receive an email with a tracking number and a link to our courier's website to monitor your delivery in real-time.

Do you offer Click & Collect services?

Yes, we offer a free Click & Collect service. You can place your order online and pick it up from your preferred Decathlon store within 2 hours, subject to stock availability.

How do I know which size to choose for sports apparel?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our charts, as fit can vary between different sports disciplines.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Decathlon gift cards.

Are Decathlon products covered by a warranty?

Yes, most of our products come with a minimum 2-year warranty. Some specific items, like our bike frames and backpacks, carry a lifetime or 10-year warranty respectively.